Terms and Conditions of Service

The Paver Pros, LLC (“Company,” “we,” “us,” or “our”) provides paver installation, repair, and sealing services. By engaging our services, you (“Client,” “you”) agree to the following terms.

1. Scope of Work and Estimates

• Estimates: Estimates are valid for 30 days. Final pricing may vary based on unforeseen site conditions, such as buried concrete, rock, or unsuitable soil.
• Approval: All projects require a signed contract before mobilization.

2. Site Conditions and Access

• Access: Client agrees to provide access to the work site, including permitting heavy equipment to cross adjoining surfaces (driveways, lawns, sidewalks).
• Damages: Company is not responsible for damage to hidden underground utilities not marked by locators, or damage to driveways/lawns resulting from heavy machinery access.
• HOA/Permits: Obtaining Homeowner Association (HOA) approval is the sole responsibility of the Client prior to the project start.

3. Paver Installation Characteristics

• Settling: While we ensure proper base installation, minor settling over time is natural and not considered a defect.
• Color Variations: Paver colors may vary slightly from samples. Fading is normal over time.
• Efflorescence: White powdery residue (efflorescence) is a natural occurrence in concrete products and is not a warranty issue.
• Vegetation: While we treat the base, the company is not responsible for vegetation that may grow through pavers in the future.

4. Payment Terms

• Deposits: A non-refundable deposit is required to schedule work.
• Final Payment: Final payment is due immediately upon project completion and customer approval.
• Late Payments: Accounts past due are subject to late fees and suspension of any warranties.

5. Warranty

• Workmanship: We offer a 30-year warranty on workmanship from the date of completion.
• Exclusions: This warranty does not cover damage caused by natural disasters, misuse, heavy traffic, improper maintenance, or acts of God.

6. Limitation of Liability

To the maximum extent permitted by law, The Paver Pros, LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the amount paid for the service.

7. SMS Communications (TCPA Compliance)

By providing your phone number and opting in, you consent to receive SMS/MMS messages from The Paver Pros regarding project updates, appointment reminders, and marketing offers.

• Opt-Out: You may opt-out at any time by texting “STOP” to any message received.
• Help: Text “HELP” for assistance.
• Frequency: Message frequency varies based on project status. Message and data rates may apply.
• Privacy: We do not sell or share your mobile data with third parties for marketing purposes.

8. Governing Law

These terms are governed by the laws of the state where the work is performed. Any disputes shall be resolved in the county where the Company’s primary office is located.

• California Residents: For residential projects exceeding $500, a written “Home Improvement Contract” signed by both parties is required by the CSLB. This document will include a “Notice to Owner” regarding mechanics liens and your “Three-Day Right to Cancel.”
• Texas Residents: Under the Texas Property Code, we reserve the right to file a mechanic’s lien if payment is not made for labor or materials provided to the property.

9. Residential vs. Commercial Scope

• Residential: Work is performed according to residential aesthetic standards. Minor variations in paver color and texture are normal.
• Commercial: Projects are subject to site-specific safety protocols, prevailing wage laws (where applicable), and rigorous engineering specs as outlined in the project bid.